Fintech Technical Support Specialist

Join PT Brokeret Fintech Solutions as a Fintech Technical Support Specialist and become a key player in delivering exceptional technical support within the dynamic fintech industry. Based in Tangerang, Banten, this role offers a unique opportunity to work with cutting-edge technology and contribute to the growth of one of Indonesia's leading fintech companies.

As a Fintech Technical Support Specialist, you will be the first point of contact for technical issues, ensuring seamless operations for our clients. You'll work closely with our team of developers, product managers, and other stakeholders to resolve technical problems efficiently. This role is perfect for someone who is passionate about technology and wants to make a significant impact in the fintech space.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients and internal teams, ensuring smooth operations and resolving technical issues promptly.
• Collaborate with developers and product managers to identify, diagnose, and resolve technical problems.
• Document technical issues and solutions for future reference and knowledge sharing.
• Monitor system performance and proactively identify potential issues before they impact operations.
• Stay up-to-date with the latest fintech trends and technologies to provide informed support.
• Train and mentor junior staff members to ensure continuous improvement of technical support services.
• Participate in system upgrades and maintenance activities to ensure optimal performance.
• Work with cross-functional teams to implement new features and improvements based on client feedback.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support roles, preferably within the fintech industry.
• Strong understanding of fintech platforms, payment gateways, and digital banking systems.
• Proficiency in using technical support tools such as Zendesk, Freshdesk, or similar platforms.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with APIs, databases, and cloud services (AWS, Azure, Google Cloud).
• Certifications in ITIL or other relevant technical support certifications are a plus.

🛠️ Keahlian

Lowongan Terkait