Customer Excellence Partner

Join PT Excelindo Prima as a Customer Excellence Partner in the vibrant city of Pangkal Pinang, Bangka Belitung. In this pivotal role, you will be the driving force behind delivering exceptional customer experiences, fostering long-term relations, and driving sales growth for our esteemed clients. With a team of dedicated professionals, you will leverage your extensive knowledge of customer service and sales to ensure that every interaction with our clients is memorable and impactful.

PT Excelindo Prima is a leading company in the retail sector, known for its commitment to excellence and innovation. As a Customer Excellence Partner, you will have the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the success of our clients and the overall performance of the company.

In this role, you will be responsible for managing key client accounts, developing and implementing customer service strategies, and driving sales performance. You will work closely with cross-functional teams to ensure that our clients receive the highest level of service and support. This is a unique opportunity to take your career to the next level and make a significant impact in the retail industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and develop key client accounts to ensure customer satisfaction and loyalty.
• Develop and implement customer service strategies to enhance the overall client experience.
• Drive sales performance by identifying opportunities and implementing effective sales strategies.
• Foster long-term relationships with clients through regular communication and personalized service.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless delivery of services and products to clients.
• Stay up-to-date with industry trends and best practices in customer service and sales.
• Provide exceptional customer service and support to clients, addressing their needs and concerns promptly and effectively.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service, sales, or a related field.
• Proven track record of success in managing and developing client accounts.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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